What you get
No mystery about the visit
Weekly service is the job. Repairs exist so a broken pump does not mean finding a second company.
Every week
The full service
Chemicals are inside the monthly rate, so a hot week does not become a bigger invoice.
- Every bit of debris off the surface
- Skimmer and pump baskets emptied
- Walls, steps and tiles brushed
- Chemicals tested, and topped up if they need it
- Pool and spa vacuumed
Fountains and above-ground spas run on the same weekly footing.
Your end of it
Four things that keep this simple
None of it is difficult, and getting it sorted up front prevents most of the back and forth later.
01
Gate access
An unlocked side gate, or the code. If the code changes, update it on the My Pool page so the whole crew has it.
02
The dog
Friendly is fine. Just say so, so nobody is surprised and no gate gets left open.
03
Equipment on
The system needs to run on a normal schedule. If a timer is off, the water will not hold no matter who services it.
04
Say something early
Cloudy water, a noise, a leak. Early is cheap, ignored is not.
Repairs
Diagnosed before anyone drives out
Send these three things and most equipment problems can be worked out remotely, which is faster for you and cheaper than a diagnostic visit.
A
A photo of the equipment pad
Stand back far enough to get the pump, filter and heater in one frame.
B
The model number
Usually on a sticker on the pump housing or filter tank. A close-up photo is fine.
C
What it is doing
Not running, running loud, leaking, tripping the breaker, or the water is not moving. A short video of the noise helps.
Also handled
One-off work
Filter replacement
Cartridges and media changed when they stop working, not on a schedule that suits the invoice.
Pool draining
For water that is past balancing and needs to start again.
Pool inspection
Before you buy a house with a pool, or when you have inherited one with no history.
Next
Send it once, get a number back
Fill in the pool details and you get a flat monthly figure. No site visit for most quotes, and no sales call afterwards.